We kindly appreciate your passion about quality bicycle products, because we do too!

We want each of our customers to enjoy his buying experience and to receive the best possible service quality, so we do our best to ensure that you will get what you expect from us.

However, if on some occasion you got disappointed about the quality of products received or service provided, this is what we can guarantee you:

• You are eligible to return an unused product in its factory packaging within 30 days after receiving it for a full refund*;

• If the product you ordered was damaged during transportation, we will send it again or fully refund your order

• If the product you ordered was not delivered within 31 days after the shipping date (the shipping date is the date of receiving a shipping email notification from us with the tracking number), we will send your order again or fully refund it.

To make sure your return is processed quickly, please email us info@garbaruk first

 NOTE: Items purchased at FACTORY OUTLET category cannot be returned and refunded

                        Our warranty policy is simple. If it's our fault, we'll do everything we can to make it right and get you back riding. 

We work hard to make sure our products are designed and tested perfectly. Every single product that we make goes through a long quality control process. In case you noticed any issues that make it impossible or difficult to use our product, we will replace it within 2 years after shipping date on the following occasions:

• The product failure was not caused by the physcial impact on the product by customer's actions (e.g. accidentally hitting a rock with a chainring or derailleur cage, that caused its failure);

• The product has been properly maintained and used on a bicycle with the components that are compatible with the product by the manufacturer's technical documentation;

• The wearing aluminum parts and anodized coating are not the impacts our products guaranteed to sustain, and are treated as normal behaviour, thus are not covered by warranty.

To process your warranty case, we need:

• Original invoice/receipt to confirm the purchase date and to confirm it's a geniune Garbaruk product

• Failed product must be destroyed or sent to the seller in its original packaging before replacement is approved. The buyer must provide evidence of completing of any of the previously mentioned actions using any means available (photo, video, etc.).

We guarantee that the products we ship to you are without any defects (unless made known before the purchase of an OUTLET product) and can be used with equipment mentioned in the products' description.

All warranty claims are to be considered individually, so if you have any questions or claims that you would like to question us about, please email them to our team at: info@garbaruk.com.